Frequently Asked Questions

Everything you need to know about your Custom Plugs order.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 10-21 business days depending on customs processing.

What is your return policy for body jewelry?

Due to hygiene and safety regulations, we can only accept returns on items that are still in their original, heat-sealed tamper-evident packaging. Once the seal is broken, the item is non-returnable.

How do I know what size to order?

We provide a comprehensive size guide on every product page. We recommend using a digital caliper for the most accurate measurement of your current jewelry before purchasing.

Are your materials safe for sensitive skin?

Yes, we prioritize high-quality materials including 316L surgical steel, G23 titanium, and organic woods or stones. Please check individual product descriptions for specific material details.

Can I track my shipment?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.